NO Sales Tax
We are not required to collect sales tax except for deliveries in the state of Florida and even then we will pay it on behalf of our local customers. This is our way to ensure that you have the most cost effective and easy buying experience when obtaining furniture from Rattan Wicker Furniture Company. There are no surprises with us, factory direct with NO Sales Tax and in-home white-glove delivery.
In-Home, White Glove Delivery*
In order to provide you with the easiest and most convenient buying experience, we provide direct from the furniture factory in High Point, North Carolina to your home,and In-Home, White Glove Delivery. This in-home, white glove delivery service is within the contiguous states of the USA (see exceptions below). This eliminates your concern of “what is my total cost”, provides you with the lowest overall price available and the most convenience. This residential delivery consists the following:
Receiving Instructions
The delivery requires that someone be available to meet the delivery service, inspect the furniture and sign acceptance of the delivery. If the delivery service arrives as scheduled and no one is available to accept the delivery, a delivery reschedule will occur and rescheduling fees may apply. Please ensure that the person receiving the furniture follows these receiving instructions.
It is never anticipated that a delivery will have transit damage and following the below receiving instructions will ensure that if there is any damage that it will be easy to resolve.
It is the manufacturer’s responsibility to provide your furniture order to the delivery service without damage or missing items. It is the delivery service’s responsibility to deliver your furniture to you without damage or missing items. We request that you fully inspect the furniture at the time of delivery to ensure there is no damage or missing items.
- If there is no damage, then please sign your clear acceptance on the driver’s delivery receipt and obtain your copy of the delivery receipt.
- You may keep any item with minor damage ( example: a nick or rub or touch up required ), please describe the item and the damage on the driver’s delivery receipt — prior to signing your receipt of the delivery. Obtain your copy of the delivery receipt from the driver with the damage noted. Immediately contact us with pictures of the damage and a picture of the delivery receipt with the damage noted. We will work to resolve this as quickly as possible with a local professional wicker rattan furniture repair service.
- You may refuse delivery of any damaged item, please describe the item and the damage on the driver’s delivery receipt — prior to signing your receipt of the delivery. Obtain your copy of the delivery receipt from the driver with the damage noted. Take pictures and immediately contact us with pictures of the damage and a picture of the delivery receipt, with damage noted, so we can work to resolve this with a replacement or repair as quickly as possible. Please keep all non-damaged items.
Again, it is never anticipated that a delivery will have damage and following these receiving instructions will ensure that if there is a problem it will be easily and quickly resolved. More than 99.9% of our deliveries arrive in pristine condition. Following these instructions ensures that you have a quick and viable recourse if there is a problem.
Return Policy
You may return your purchase for any reason within 10 days of receipt for a refund of the purchase price minus the original shipping/delivery costs and minus the manufacturers 20% restocking fee.Rattan Chair You are responsible for the return shipping costs.
NOTICE – Returns are NOT available for those items that are handmade custom with your order selections such as rattan colors selected, fabric or leather selected or COM upholstery selected, or non-standard cushion style, or optional nail trim.
- Please click here to CONTACT US or call 800-603-7133 to obtain a Return Material Authorization number and a return address.
- Package the item very carefully. All returned items must be in original condition with original materials, box and packaging; otherwise, additional charges may be applied.
- We will assist you with options in obtaining a return shipper, please ship the item with insurance and pre-paid, to the return address you are provided. Provide the Return Material Authorization number visible on the outside of the box near the label. It is important to retain the shipment tracking number and to insure the shipment incase there is a problem during transit. Collect On Delivery shipments will not be accepted.
- Call or Email us the shipment tracking number so that we may anticipate the return delivery.
- Upon receipt and inspection, you will receive a refund to the credit card used for the original purchase less above costs and fees.
